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Role Details
Application Support Engineer/Analyst – Agile – C# - .net - CMS
Salary:
£40k-£50k + Benefits
Market:
Digital & Media
Location:
London
Role Type:
Permanent
Email:
Phone Number:
0207 763 7087
Job Reference:
BHJOB6067_12909Perm
Date Posted:
13/04/2018
Application Support Engineer/Analyst – Agile – C# - .net - CMS
Application Support Engineer required to work on Digital CMS platform as part of a content migration programme involving circa 500 sites in an Agile/Scrum environment. The role will involve support tasks requiring the ability to code/debug in a C#/.net environment, responding to incidents and ensuring stakeholders are informed throughout the support ticket lifecycle.
 
You will need to be proactive to ensure incidents are dealt with and responded to in a timely manner, interacting with the team to share knowledge. You will also be addressing ad-hoc queries including the creation of various reports. The position will also involve training end users depending on business requirements.
 
This is with a FTSE 100 media client based in West London with a history of working with the latest technology. This is a permanent opportunity with excellent benefits including pension, paid charity days, flexible working as well as a sabbatical period after a qualifying amount of service time.  
 
Ideal candidate profile:
C# and ASP.Net, MVC, RESTful WebApis - Programming/debugging
SQL Server knowledge and strong TSQL skills
Experience in front-end web development (CSS and JavaScript Frameworks e.g, Angular)
Experience of agile best practices (SCRUM)
Demonstrable skills in working with Web APIs,
Have a firm understanding of web technology and digital services
Able to use a depth and breadth of experience to support technical issues
Proven experience of managing incidents through to resolution or escalation
 
Key responsibilities:
Perform a variety of support tasks within the support team
Respond to incidents, investigate root cause and follow their lifecycle through to resolution
Adopt a pro-active approach to the all incidents and problems raised
Ensure customers are updated and tickets are managed with the correct level of information
Interact with surrounding support teams to consult on issues
Address a variety of ad-hoc queries and run various reports
Monitor data interfaces/scheduled jobs to ensure that all systems are running issue free
Training team members as appropriate and end users as per business requirements
 
If this position is of interest, please apply as soon as possible as the client is looking to progress swiftly with applications.  

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