Live Roles
Role Details
Deskside Support -UK Wide
Salary:
£20-25k + bens + 5k travel allowance
Market:
Insurance
Location:
Rest of the UK
Role Type:
Permanent
Email:
Phone Number:
+ 44 (0) 207 763 7093
Job Reference:
BHJOB6067_16382
Date Posted:
12/08/2020
Deskside Support – 1st/2nd Line – UK Wide

 To provide deskside support to users and to assist with technical advice and expertise on new developments. Supporting the setup and ongoing management of Azure Infrastructure and being first point of escalation.

 This role would suit a recent graduate who is keen to move into IT or perhaps candidates looking for a new role supporting an MS stack.

 
Key Responsibilities:
  • To ensure effective 1st and 2nd Line Support in association with outsourced partners.
  • To install and configure hardware and software components to ensure usability.
  • To maintain the IT fixed assets register.
  • To be the first point of escalation from the service desk.
  • To deploy new software applications and updates.
  • To train users as required on all hardware and software.
  • To perform new system builds, images, upgrades and repairs - for Windows-based desktops/laptops, iPads, and iPhones.
  • To research problem resolution for software and hardware issues including working with third party support vendors.
  • To participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software.
  • To maintain and manage company data within an M365 environment, including Intune, Azure AD, SharePoint and OneDrive.
  • To monitor networking equipment and servers.
  • To maintain a good knowledge and understanding of IT technology developments in the market and to assist the IT Manager to develop relevant strategies for the organisation.
 
QUALIFICATIONS AND EXPERIENCE:
  • A technical qualification such as Microsoft MCDST or CompTIA A+ or equivalent would be beneficial.
  • HNC Computing or equivalent would be beneficial.
  • Experience or knowledge of operating within an IT ticketing environment would be beneficial.
  • Good operational and technical knowledge and understanding of Microsoft Office365, Windows, Azure, Windows Server and M365 Exchange packages is essential.
  • Experience of installing, maintaining, commissioning and repair of IT systems, software and hardware is essential.
  • Must have a full UK driving licence.
 
 PHYSICAL REQUIREMENTS

  • This role may require travel to other UK offices and involve being away from home overnight.  An ability to drive and transport oneself is essential.


Cornwallis Elt is an Employment Agency and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UK`s fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50. You can also follow our live roles on the website at http://www.cornwalliselt.com/live_roles and on Twitter: https://twitter.com/cornwalliselt
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