Live Roles
Role Details
Incident and Problem Manager – ITIL, Service Delivery, Service Desk, SLA’s, ITSM
Salary:
£45000 - £55000 per annum
Market:
Buy Side, Sell Side
Location:
London
Role Type:
Permanent
Email:
Phone Number:
0207 763 7088
Job Reference:
BHJOB6067_12420
Date Posted:
20/11/2017
Incident and Problem Manager – ITIL, Service Delivery, Service Desk, SLA’s, ITSM

A London based Wealth Manager are searching for an Incident and Problem Manager to join the clients growing Service Delivery team. This person will manage calls across the whole IT landscape, ensuring incidents are dealt with in line of SLA’s and Problems are identified, raised and managed in an effective manner.

Working across a number of diverse technology teams, this person will be critical to the restoration and maintenance of applications across the business. This person will therefore be calm under pressure, professional when engaging with business stakeholders and a sound decision maker when organisational skills are stretched.

The client has seen an unprecedented amount of growth which has resulted in heavy investment into IT and subsequent Service Management capability. This means the role offers the opportunity for the right person to build relationships with senior people in the business and propose new ideas within a maturing service delivery framework that is fast maturing.

Skills and experience required:
  • Awareness of ITIL, certified to at least ITIL 3 Foundation
  • Experience of working in a Service Desk environment using ITIL methodology. Familiar with industry standard ITIL processes, procedures
  • A good knowledge of Wealth Management, its workings and the finance industry in general would be extremely advantageous
  • Ability to resolve technical problems without supervision
  • Ability to comprehend technical documents
  • Ability to work in a team environment, meet deadlines and adapt to changing priorities




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