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Incident and Problem Manager – ITIL, Service Delivery, Service Desk, SLA’s, ITSM
£45000 - £55000 per annum
Buy Side, Sell Side
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Phone Number:
0207 763 7088
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Date Posted:
Incident and Problem Manager – ITIL, Service Delivery, Service Desk, SLA’s, ITSM

A London based Wealth Manager are searching for an Incident and Problem Manager to join the clients growing Service Delivery team. This person will manage calls across the whole IT landscape, ensuring incidents are dealt with in line of SLA’s and Problems are identified, raised and managed in an effective manner.

Working across a number of diverse technology teams, this person will be critical to the restoration and maintenance of applications across the business. This person will therefore be calm under pressure, professional when engaging with business stakeholders and a sound decision maker when organisational skills are stretched.

The client has seen an unprecedented amount of growth which has resulted in heavy investment into IT and subsequent Service Management capability. This means the role offers the opportunity for the right person to build relationships with senior people in the business and propose new ideas within a maturing service delivery framework that is fast maturing.

Skills and experience required:
  • Awareness of ITIL, certified to at least ITIL 3 Foundation
  • Experience of working in a Service Desk environment using ITIL methodology. Familiar with industry standard ITIL processes, procedures
  • A good knowledge of Wealth Management, its workings and the finance industry in general would be extremely advantageous
  • Ability to resolve technical problems without supervision
  • Ability to comprehend technical documents
  • Ability to work in a team environment, meet deadlines and adapt to changing priorities

Cornwallis Elt is an Employment Agency and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UK`s fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50. You can also follow our live roles on the website at and on Twitter:
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