Head of IT Service Delivery – Law, IT Support, ITIL – London – Permanent
£100,000-£115,000
WFH – Flexible
A Reputable Law Firm is looking for a Head of IT Service Delivery to join their team on permanent basis to oversee their global IT service delivery team to deliver IT support, IT training and a strategic roadmap for the delivery of all IT products and services.
Our client is a global business with offices across US, Europe and APAC. In this role, you will be responsible for a team of 30+ within IT including regional Service Desk Managers and the IT Training Manager.
You will be overseeing the delivery of IT support and ensure quality standards are upheld. Your role will also assist and advise in the implementation and training of new technologies that will serve to support the business’ strategic programme to refresh their core global working practices.
The ideal candidate will have experience:
Within IT Service Delivery for over 5 years.
Working within a Law/Legal environment for over 2 years.
Leading, building and managing international teams.
Delivering IT implementations and migrations.
Creating strategic roadmaps with a focus on improving IT service delivery.
With ITIL-based IT Services.
With technologies including Windows, Microsoft technology stack, networking technologies, document management system/s and legal IT systems (e.g. Elite & iManage).
A rare opportunity to join a legal firm within a leadership position during a key period of change.
